FAQ

Which cards are accepted?
We accept all VISA and Mastercard powered credit cards.  We don’t support Rupay, Amex, Diners, JCB powered cards as of now. 
Thu, 29 Jul, 2021 at 3:41 PM
How much time is required for the settlement to vendor’s account?
In case of Instant settlement, money gets settled within 1 hour. In case of T+2 settlement, money gets settled within 2 banking days.  More than 9...
Wed, 28 Jul, 2021 at 6:56 PM
Can I transfer unlimited amounts from credit card to bank account?
Yes.  You can transfer unlimited amounts from credit card to bank accounts. However, the maximum amount which can be transferred in a month de...
Wed, 28 Jul, 2021 at 7:01 PM
What are the charges for credit card to bank account service?
Transfer fee is charged on each transaction to process and settle the money in the committed time interval and to ensure smooth payment experience for you. ...
Wed, 28 Jul, 2021 at 7:16 PM
Can I transfer money to my own bank account?
No. You can not transfer money to your own bank account as per banking guidelines. 
Thu, 29 Jul, 2021 at 3:42 PM
Can I use the PayMate platform for loan repayment transactions?
No. You can not use the PayMate platform for loan repayment transactions as per banking guidelines. 
Thu, 29 Jul, 2021 at 3:44 PM
What happens if I transfer to my own bank account or loan account from a credit card?
You are not allowed to transfer to your own bank account or loan account as per banking guidelines. Even then, if you initiate a transaction, money will be ...
Wed, 28 Jul, 2021 at 7:21 PM
Can I transfer money without KYC verification?
No, you can not transfer money without KYC verification.  PayMate’s KYC verification is instant and can be completed within a few minutes.
Wed, 28 Jul, 2021 at 7:22 PM
Is it mandatory to complete KYC?
Yes. It is mandatory to complete KYC. PayMate’s KYC verification is instant and can be completed within a few minutes. Also, it opens you an option to tran...
Wed, 28 Jul, 2021 at 7:22 PM
How much time will it take for KYC verification?
Few minutes.  KYC should be verified instantly as you upload required documents. In a rare case, if your KYC is under review or if you face any dif...
Tue, 27 Jul, 2021 at 7:27 PM